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Iris – Your Online Patient Portal

Overview FAQs

Iris Overview

Iris, Hattiesburg Clinic’s patient portal, is a secure online connection to your health care providers and medical records.

There are many benefits to having an Iris account, including the ability to:

  • Access your online medical record.
  • Manage your appointments.
  • Review test results.
  • Renew prescriptions…and much more!

Iris makes managing your health easy and organized. From the Iris homepage, you have access to a variety of features at your fingertips. These features can be found under the tabs at the top of the page. Each tab lists options that are relevant to that particular topic (i.e., Health, Visits, Billing, etc.)

When it comes to staying on top of your health, let Iris work for you.

Set Up Your Iris Account

Sign Up Online

  • Visit iris.hattiesburgclinic.com.
  • Click the “New User? Sign Up Now” on the login page.
  • Then, on the right-hand side, click “No Activation Code. Sign Up Online.”
  • Fill in your demographic information and then you will be able to create a username and password and get logged into your account.
  • Note: You can also sign up for Iris with a link sent to you via email by a Hattiesburg Clinic staff member at your provider’s office, when requested.

Sign Up On Your Smartphone

  • Download the MyChart® app from the Apple or Android Store.
  • Open the app. On the bottom of the screen, click “Don’t have an account? Sign Up Now.”
  • Scroll down and choose “No Activation Code? Sign Up Online.”
  • Fill in demographic information and then create a username and password.

Demographic information must match what we have on file or you will get a notice stating that you will receive a letter in the mail with an activation code.

For assistance, please call the Iris Help Desk at (601) 579-5432.

Downloading the Iris Smartphone App

Iris is available on iPhone and Android devices through the MyChart® app. The MyChart® mobile application is currently available on the Apple® App Store and on Google Play for Android phones.

Download the app in 3 easy steps:

  1. Click one of the links below to download the “MyChart” app on your smartphone.
  1. Search for “Iris.”
  2. Enter your username and password to log in.

Caregiver & Proxy Access

Iris makes managing your family’s health easy. Caregivers can link to a family member’s account, making the management of multiple accounts possible with one login. This is a beneficial feature for:

  • Parents/legal guardians of minors.
  • Legal guardians/caregivers with Durable Power of Attorney for Healthcare of dependent adults.
    • Adults who manage another adult’s health care, such as a spouse or elderly parent.

Proxy can only be granted to you with permission of the other individual. Consent must be submitted via a proxy form. Both parties must be present to complete the form so that a Hattiesburg Clinic staff member can serve as a witness.

If you have a child under the age of 14, consent from the child is not required for you to receive proxy access. If you have been granted Durable Power of Attorney for Healthcare of dependent adults, present that documentation at the time you request proxy access if it is not already on file.

Click below to download the appropriate form to complete at your providers’ office.

Billing & Insurance

You can manage your billing with ease and review your insurance coverage on file.

  • View your Billing Summary for balance details and previous payments.
  • Sign up for paperless billing.

Menu

The menu in Iris gives you quick access to a wide selection of options to help you stay informed regarding your health, from viewing different aspects of your medical record to utilizing helpful medical tools.

From the menu you can:

  • View test results.
  • Look at your overall health with a comprehensive summary.
  • Review current medications and request or remove medications.
  • Start end-of-life planning.
  • Share your health record.
  • Use Share Everywhere to share your medical information with any provider who is taking care of you; good for when you travel and need medical care.

Appointments & Visits

Iris provides you a variety of options when it comes to scheduling appointments and managing your visits.

For existing patients:

  • Directly schedule an appointment with a provider you have seen before.
  • Request an appointment for important screenings (i.e., mammogram).
  • Schedule a video visit from the convenience of your home or work.

For new patients:

  • Open scheduling – Establish care with providers you have not seen before; does not require an Iris account; available with select providers.

Express appointments:

  • Use Immediate Care Express to schedule a visit in advance and skip the wait.
  • Video visits can also be scheduled for select needs (see the “Telehealth Video Visits” tab below for more information).

After your appointment is scheduled:

  • E-check-in by completing a health questionnaire to save time at your appointment.
  • View upcoming visits.
  • Fast Pass – Request to be added to a waiting list for appointments that come available sooner than your initial appointment; available with select providers.

Messaging & Communication

From your Iris portal you can:

  • Message your provider or care team.
  • Request to have a prescription refilled.

Billing & Insurance

You can manage your billing with ease and review your insurance coverage on file.

  • View your Billing Summary for balance details and previous payments.
  • Sign up for paperless billing.

eCheck-In

Patients can expedite the check-in process at their next appointment by completing eCheck-In in Iris up to two days before the appointment. This feature allows patients to verify or update their demographics, insurance, preferred pharmacy, medications, allergies and emergency contacts. Questionnaires and consent forms, if any are assigned, will also be available to complete during the eCheck-in process. If there is a copay for the appointment, patients can pay during eCheck-in as well.

The patient must complete eCheck-In before a video visit. An email reminder will be sent two days before your appointment.

Telehealth Visits

Hattiesburg Clinic offers telehealth video visits so you can electronically visit with certain providers through your Iris account.

Telehealth, also known as telemedicine, is the use of video and voice technology to deliver health care services at a distance. With Hattiesburg Clinic’s live telehealth video service, you have the ability to schedule time with a provider through a two-way video conference while never leaving your office or home. All you need is a device with a camera, such as a smart phone, tablet or computer. You must also have an active Iris account and contact your provider’s office to schedule the video visit. If you don’t have an Iris account, please contact your provider’s office and they will assist you in setting one up.

How to Use Telehealth:

Once your provider has scheduled your Telehealth video visit, the video visit will occur through the Iris application. Please follow these steps:

Preferred Method – from a mobile device:
  • Step 1 – Log in to your MyChart® app 15 minutes prior to your scheduled video visit.
  • Step 2 – Select “Visits.”
  • Step 3 – Select your video visit appointment.
  • Step 4 – Complete eCheck-in, which includes verifying demographics, insurance, medications and allergies, as well as electronically signing a telemedicine consent.
From a computer:
  • Step 1 – Log in to Iris through the website 15 minutes prior to your scheduled video visit.
  • Step 2 – From the main page, select “Visits,” then choose “eCheck-in” for your upcoming video visit.
  • Step 3 – Complete eCheck-in, which includes verifying demographics, insurance, medications and allergies, as well as electronically signing a telemedicine consent.

Once these steps are done, you will be ready to start your video visit. Please wait for the provider to join your visit. If you have issues while waiting for your scheduled time or during the visit, simply call your provider’s office or (601) 579-5432.

Don’t have an Iris account and want to sign up? Contact your provider’s office, and they will assist you in setting one up.

DISCLAIMER: We have enabled all available encryption and privacy modes in our Iris telehealth video service and are compliant with all health care regulations. Please note that if you choose to utilize a third party application, such as Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, Zoom, and Skype, these services are not supported by Hattiesburg Clinic and there are potential privacy risks.

For more information, please visit the Health Information Privacy (HHS) website. https://www.hhs.gov/hipaa/for-professionals/special-topics/emergency-preparedness/index.html

Hello Patient

Hello Patient is a feature in Hattiesburg Clinic’s patient portal Iris that notifies patients 30 minutes before their appointment time, allowing them to confirm their arrival and providing the clinic with real-time updates on their arrival status. This feature is available via the MyChart® app, available on iOS and Android.

Hello Patient operates based on your appointment time, meaning that 30 minutes before your scheduled appointment, Iris will automatically send you a notification, prompting you to confirm your arrival.

By choosing “I’m here”:

  • Patients will be directed to a confirmation page informing them they are successfully checked in.

By choosing “I’m almost there”:

  • Patients will be redirected to a screen where they can provide an estimated time of arrival.
  • Patients will be offered up to 30 minutes of flexibility around their appointment time.

By choosing “I’m not coming”:

  • Patients will be directed to a screen providing instructions on how to promptly cancel their appointment.

Can Patients Disable This Function?

We understand preferences vary, and some patients may prefer not to receive these notifications. To ensure patients have control over their Hello Patient experience, they may disable this function if they choose. Here is how:

  • In Iris, Click Menu > Communication Preferences
  • Navigate to “Appointments”
  • Under “Appointments” section, toggle off “Push notification”.

SMS Text Messaging System

Hattiesburg Clinic utilizes Hello World, a patient text messaging system designed to enhance communication and provide better access to health care information. This system aims to improve the convenience and quality of care for all patients, particularly those who may not have access to Hattiesburg Clinic’s online patient portal, Iris, via the MyChart app or website on their phones.

Patients who have received a text message from Hattiesburg Clinic in the last year will automatically be opted in to the new system. Patients who do not currently receive Hattiesburg Clinic text messages and would like to receive appointment reminders must opt in to Hello World. There will no longer be appointment reminder phone calls.

To opt in, text START to 62831

To opt out, text STOP. For help, text HELP. Message and data rates may apply. Message frequency may vary. SMS terms and conditions are available online here.

For questions or support, contact us at (601) 579-5432 or email helloworldhelp@hattiesburgclinic.com.

Watch the video below to learn how to set and update your communication preferences.

Frequently Asked Questions (FAQ)

Iris is a secure online connection to your health care providers and online medical records at Hattiesburg Clinic. Below are common questions we receive in regards to Iris. If you have additional questions that are not answered via the list below, please send an email to iris.him@hattiesburgclinic.com or you can call 601-579-5432 to speak with an Iris representative.

What is Iris?

Iris is your secure online connection to your Hattiesburg Clinic health care providers and portions of your medical record. With Iris, you can:

  • Request medical appointments.
  • View your health summary from the Iris electronic health record.
  • View test results*.
  • Renew a prescription*.
  • Communicate electronically and securely with your provider’s office.
  • Pay on your Hattiesburg Clinic account.
  • View electronic medical record accounts from health organizations nationwide – using MyChartCentral.
  • Access Lucy, a secure, permanent home to organize all your medical information. You can request a copy of your medical record any time and store it in Lucy.

*Certain restrictions apply. Files can be viewed from health care organizations that use the Epic® EMR.

Who can use Iris?

Patients of Hattiesburg Clinic and the following Forrest Health facilities: Forrest General Hospital, Pine Grove Behavioral Health and Addiction Services and The Orthopedic Institute.

Is Iris free to use?

Iris is a free service offered to our patients.

How do I sign up?

There are a couple of ways to sign up for an Iris account.

1. During an office visit with any Hattiesburg Clinic provider, an Iris activation code can be generated for you to login and create a user ID and password.

2. Visit iris.hattiesburgclinic.com and click “New User? Sign Up Now,” to request an activation code.

Who do I contact if I have further questions?

For questions related to your Iris account, call the Iris Helpdesk at 601-579-5432.

When can I see my test results in Iris?

Your test results are released to your Iris account after your provider has reviewed them. This is generally within 1-12 days.

If some of my health information is incorrect in Iris, what should I do?

Your Iris information comes directly from your electronic medical record at your provider’s office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my nurse or doctor, when can I expect a reply?

You will generally receive an answer within two business days. Please note that Iris should not be used for urgent situations. If you have an emergency, please call 911 or go to the nearest hospital.

Can I communicate with my provider through Iris?

You can communicate with participating providers by clicking “get medical advice” in the menu and choosing your participating provider. Iris is not an e-mail system, and we do not recommend sending any confidential information through your standard e-mail. When you activate your Iris account, you will be given the option to provide your email address to receive notifications when new information is available in your Iris account. Any confidential -information transmitted from your health care team will be located in secure messages that you will see only after you have logged into your secure Iris account.

Can I view my medical records from another health care organization?

Yes! MyChartCentral is a hub from which you can access your Iris account, as well as electronic medical record accounts from health organizations nationwide*, using a single username and password. MyChartCentral also provides you access to Lucy, a personal health record that gives you a secured, permanent home to organize all your medical information. You can request an updated copy of your medical record any time and store it in Lucy.
*Files can be viewed from health care organizations that use the Epic® EMR and MyChart Central.
Sign up for MyChartCentral
1. Log in to your Iris account.
2. Under “My Linked Records” in the menu on the left, click “Learn More.”
3. Follow the instructions on the screen.
4. Check your e-mail for an activation message and follow the activation link.

After you’ve activated your account, you can access MyChartCentral by visiting www.mychartcentral.com or www.hattiesburgclinic.com/iris.

Can I view another family member's health record in Iris?

Yes, you can. This is called proxy access and allows a parent or guardian to log into their personal Iris account, and then connect to information regarding their family member. To gain proxy access, contact your provider’s office for instructions. Proxy requests must be made in person at your participating provider’s office.

Can I ask questions regarding a family member from my Iris account?

Once you have received proxy access for your family member, you can communicate with your family member’s provider on their behalf. To gain proxy access, contact your provider’s office for instructions. Proxy requests must be made in person at your participating provider’s office.

Can my spouse and I share one Iris account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish his/her own Iris account.

I forgot my password. What should I do?

Call 601-579-5432 to request a new, secure password. You may also click the “Forgot Password” link on the sign in page to reset your password online.

Where can I update personal information (E.G. home address, email or change my password)

Log into Iris and from the left menu and select “Personal Information.”

Can you send me a new activation code?

Contact us at either 601-579-5432 or iris.him@hattiesburgclinic.com. After we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from emailing a new activation code to you.

How is Iris secure?

We take great care to keep your health information private and secure. Access to information is controlled through secure activation codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Iris uses the latest encryption technology with no caching to automatically encrypt your session with Iris. Unlike conventional email, all Iris messaging is done while you are securely logged on to our website.

What is your privacy policy?

Iris is owned and operated by Hattiesburg Clinic/Forrest Health, through Epic®, and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by Iris.

I was logged off of Iris, what happened?

If your keyboard remains idle for 15 minutes or more, you will be automatically logged out of Iris. We recommend that you log out of your Iris session if you need to leave your computer for even a short period of time.

What do I need to use Iris?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Chrome or Firefox). You can also access Iris through the “MyChart” app available to iPhone and Android devices.

Do I need any special computer equipment or software to use Iris?

You only need computer access and an Internet connection or a smartphone with a data plan.

My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email us at either iris.him@hattiesburgclinic.com or irishelp@forrestgeneral.com. Or, you can call 601-579-5432.

Is my activation code my user ID?

No, your activation code is not your Iris ID or password. You will use this code only once to log into Iris for the first time. When register for Iris, you will then be asked to create your own unique Iris ID and password.

Who do I contact if I have further questions?

You can send an email to iris.him@hattiesburgclinic.com or you can call 601-579-5432 to speak with an Iris representative.

What if my provider's name isn't on the drop-down menu to get medical advice?

The drop-down menu of providers include only those who have chosen to participate in this feature of Iris and are Hattiesburg Clinic/Forrest Health providers you have visited within the past 3 years. Other physicians who are on the medical staff at participating Forrest Health providers will not appear in the drop-down menu in Iris.
However, using MyChartCentral, you can access your medical records and providers from health care organizations nationwide.

Sign up for MyChartCentral
1. Log in to your Iris account.
2. Under “My Linked Records” in the menu on the left, click “Learn More.”
3. Follow the instructions on the screen.
4. Check your e-mail for an activation message and follow the activation link.

After you’ve activated your account, you can access MyChartCentral by visiting www.mychartcentral.com or www.hattiesburgclinic.com/iris.

Video Resources

Watch the videos below to learn more about Hattiesburg Clinic’s telemedicine visits and Welcome Kiosks. With Welcome Kiosks, patients will save time by quickly checking in for their appointment as soon as they enter the clinic and book follow-up appointments before they leave. The Welcome Kiosk video will walk you through updating any necessary information before your appointment and paying your copay with a credit or debit card.


Telehealth Visits


Welcome Kiosks


If you are having trouble with your telehealth video visit, click here to download our Patient Video Visit Troubleshooting Guide.

Documents

Try these helpful documents for further assistance:

How to Sign Up for Iris
Downloading the Iris App on Your Smartphone
Connecting to a Video Visit from the MyChart Mobile App
How to Schedule Your COVID-19 Vaccine
Patient Video Visit Troubleshooting Guide

 

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